Política de reembolso

IMPORTANT UPDATE:  WE WILL NOT ACCEPT CUSTOMER DEMANDED ORDER CANCELLATIONS AS OF 12/08/2022 UNLESS THE REQUEST HAS BEEN APPROVED BY A LUCKLESS REPRESENTATIVE.  LUCKLESS WILL NOT ACCEPT RETURNS ON INTIMATE ITEMS SUCH AS UNDERWEAR, LINGERIE, OR SWIMWEAR.

ALL REFUNDS AND/OR EXCHANGES MUST BE REQUESTED WITHIN 7 DAYS OF DELIVERY CONFIRMATION ON YOUR ORDER.  REQUESTS AFTER 7 DAYS FROM DELIVERY CONFIRMATION WILL BE AUTOMATICALLY DENIED.

For questions about "Made-To-Order", Please view our page: "Made-To-Order" HERE


CIRCUMSTANCES TYPICAL TO REFUNDS INCLUDE; BUT ARE NOT LIMITED TO:

Product Availability 
If we can not get a blank product for your order, we can issue a refund, or we will work with you to change the product to a similar option that is available.

Artwork Availability
Sometimes the transfers we use go out of stock, or the artwork we used prior is not available to us anymore by one of our suppliers; also our suppliers could be having technical problems that impact our ability to produce your order.  If a situation like this arises, we can possibly talk about refunding that product or changing it to a product that is available to us and approved by you for replacement.

Duplicate Order(s) and/or Product(s)
Sometimes customers accidentally order a duplicate product or a duplicate order.  If a customer reaches out to us within 24 hours of that error to inform us of their error, we may approve a refund of funds for that customer.  If a customer reaches out to us after 24 hours of error, we will decline a refund.

Proof of Fraudulent Purchase
If a customer emails us within 24 hours of their order date and informs us that the order placed was fraudulent, we may consider a refund.  Situations that fall within this circumstance include - but are not limited to: children placing an order for a product when the parent does not agree to purchase, a stolen credit card being used to place an order with Luckless that the customer does not agree to, someone purchasing a product from Luckless pretending to be the customer.  Each situation is different, so please reach out to us at sales@lucklessclothing.com if you have any questions regarding fraud.

Product(s) Damaged During Transit
If you received your package and the products inside were damaged during transit, please email us photos of the damaged products and your packing slip to  sales@lucklessclothing.com.  Upon review, we'll work on getting you replacement items as quickly as possible, but please remember that we will have to order in duplicates of your products from our suppliers and restart the production process all over again to fulfil your duplicate order.

Wrong Size/ Wrong Color/ Wrong Product
If you ordered the wrong size(s), or the wrong color(s), you can exchange the item(s) for a different option of the same product only.  The cost of shipping the products back to us for exchange will be the responsibility of the customer.  The item(s) must be "Like New" and not be damaged in any way, shape, or form, or else we will not exchange your product for another.  Violating the "Like-New" condition includes washing the garments, removing any attached tags, labels, hang tags, embellishments, returning the products to us and having them smell or look as if they have been worn (I.E. Body Odor or cologne/perfume, lipstick, stains (including food), smelling like they have been present to drugs or narcotics, etc..).  The products must be in 'Like-New' condition to be considered for any potential return.
You can not trade your previously ordered product for a different product. It must be the same item/design you've ordered.  Your exchange can only for a different size, or an available different color.

FOR EXAMPLE: You can not trade in a tee-shirt with the Letter A artwork on it for a sweatshirt with the Letter A, but you may trade in a green tee-shirt with the letter "A" on it for a blue tee-shirt with the same letter "A" design.  You may also trade in a green tee-shirt with a Green Letter A on it for a green tee-shirt with a Blue Letter A on it.  You may also for example, trade in a size medium for a size large of the same product. You may not trade in an item of lesser cost for an item of higher cost.

Intimate items are not returnable or exchangeable; this includes swimwear, lingerie, and underwear.  We do not allow returns or exchanges of intimate items for health and safety reasons for ALL of our customers; so please confirm the right size and product type before ordering these items with us.

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NON-REFUNDABLE CIRCUMSTANCES INCLUDE, BUT ARE NOT LIMITED TO:

Customer Demanding Orders By a Certain Date 
All customers have been notified by Luckless before and after your order has been placed that all orders take time for fulfilment, production, and shipping.  This information is included in our Terms of Service, here in our Refund Policy, our Contact Page, as well as our confirmation email we sent you momentarily after purchase (assuming you provided us a valid and working email address), in addition to our same day follow up email, as well as our 3 day follow up email.  If we are able to meet your requested shipping date, we will do our best to try and get your package to you by the date you provided, assuming it is within a reasonable amount of time.  ((Definition of reasonable being within a realistic amount of time frame to for us to obtain the blank products for your order, print your order, and for you to receive that order from the shipping entity by your requested date)). 

Example; a customer placed their order on June 1st and states they need it by June 12th for a birthday, this is more feasible for us to try and attempt to meet this deadline than a customer who orders their product on June 1st and requests it by June 5th.  This customer demanded order time includes orders for major holidays, birthdays, and events.  If a customer did not inform us in writing of a requested time-frame that they needed the product by, we are not liable for being able to meet that requested time.  If we don't know when you need something by, how are we able to try and attempt to meet that request?

I Never Received My Package
If the package was sent to your provided shipping destination (customer provided address at time of purchase or an address change after purchase requested by customer) and the package was marked as delivered by the United States Postal Service or another authorized shipping carrier, Luckless LLC. is not held responsible for the safety of your package once the carrier has marked it delivered.  Luckless LLC. is not responsible for lost or stolen packages after they have been marked delivered.  Luckless LLC. will use the tracking number information as proof of delivery for the product marked so by the shipping company used for delivery of your order.
Once delivered, it is the responsibility of the purchaser (you) to receive the package in a reasonable and timely manner.  Luckless LLC. is not liable for reimbursement of funds if the package is marked as delivered to your location, and the package is not present. If you wish to have special directions for delivery, they should be marked in the comment section during checkout.  These special directions should be applicable to any normal shipping companies procedures, processes, and practices.  Examples of this include (but not limited to): if you require a signature to receive the package, delivery of the package to a back door instead of a front door, special notes stating where to deliver the package to, or any other reasonable information needed to provide to the shipping agent in order to increase the likelihood of a successfully delivered and received package.

If you ordered your product and that product was marked delivered by USPS or another shipping provider, and upon attempted retrieval, the product is not there; please contact your local USPS provider or shipping provider given to you by Luckless LLC before contacting Luckless LLC about why your order is not there.  The shipping entity may (not guaranteed) have your package in custody at their facility for pick-up.  If you reached out to the shipping entity and they did not have your package, and it is reasonable that your package has been stolen; Luckless LLC is not liable for refund of your order value; as all shipping and receiving practices are outside of Luckless LLC's reasonable control.
Luckless LLC is willing to help you with the costs of a reorder if you wish to replace your order (order is subject to the time-frame of placing a new order - will take as long as it did prior - we do not rush ship lost, or stolen orders).

If your package was lost during transit by the shipping provider (as shown in the tracking number information only and not marked Delivered) and you DID NOT purchase shipping protection; Luckless is willing to reproduce your order at a discount of 25% of the product goods cost of your original order not including any applicable prior discounts in addition to any applicable shipping/tariff/customs fees.  Example:  Your prior order was $125.00 in total ($100 worth of products, $25 shipping fee).  You can get a discounted reorder for $75 worth of products plus $25 reshipping fee for a total of $100.00 instead of the $125.00 you paid prior. 

Luckless LLC. is not liable or responsible for shipping company lost packages, but we want to help our customers out if their orders are lost by offering this 25% discount for re-orders.


What if I Purchased Shipping Protection, What Does That Cover?
If a customer has purchased shipping protection from Luckless (Note: This is an additional product that is NOT included in your estimated shipping cost) and your order was lost in-transit to your provided shipping location, Luckless will reissue you the products in your order in a duplicate order (Free of charge to you).  This means that if your order was lost on its way to you (NOT MARKED DELIVERED), then we'll cover the costs of duplicating your order, and we'll cover the costs of reshipping your order back to you.  If your order was marked DELIVERED by the shipping entity we used to ship your order(s), then shipping protection does not cover stolen or misplaced goods after the DELIVERED confirmation has been issued by the shipping provider. 

Example A:  Your package is marked as delivered to your mailbox by USPS on December 1st, but you go check your mail on December 2nd, and it's not there; Shipping protection will not cover the cost of reissuing and resending you your order. 

Example B:  Luckless LLC ships you your order(s) on March 1st, and the tracking information we provided you shows that your order made it to a USPS shipping facility near you on March 3rd. It is now March 22nd and no updates have been supplied to the tracking number because it seems your product has been lost; THEN our Shipping Protection WILL reissue a duplicate order for you after an attempt to track your package with USPS has been attempted. 

Please reach out to us at sales@lucklessclothing.com if you believe your order has been lost after you have received the confirmation email from us that your order has shipped and we have provided you with your tracking number.  

What if I didn't purchase Shipping Protection and my package was lost, stolen, or misplaced?  What happens next?
If your package was lost during transit by the shipping provider (as shown in the tracking number information only and not marked Delivered) and you DID NOT purchase shipping protection; Luckless is willing to reproduce your order at a discount of 25% of the product goods cost of your original order not including any applicable prior discounts in addition to any applicable shipping/tariff/customs fees.  Example:  Your prior order was $125.00 in total ($100 worth of products, $25 shipping fee).  You can get a discounted reorder for $75 worth of products plus $25 reshipping fee for a total of $100.00 instead of the $125.00 you paid prior.  Luckless LLC. is not liable for shipping losses, but we want to help our customers if their orders are lost.

If your package was stolen after your order has been marked DELIVERED, then the same rules as stated above applies to your order.  We are willing to offer a 25% savings on a re-order.

If your package was misplaced by any shipping agency/company, delivery agent, or a member of your family/residence/tenant/friend/ or other individual or company, you are eligible for a 25% savings on a re-order of your previous order. 

Intimate Items
Intimate items are not returnable or exchangeable; this includes swimwear, lingerie, and underwear.  We do not allow returns or exchanges of intimate items for health and safety reasons for ALL of our customers; so please confirm you are ordering the right size and product type before ordering these items.

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You are authorized for an exchange or refund, what happens next?
After you ship your item(s) and we receive it/them, the shipping and fulfillment process starts all over. It takes between seven to seventeen days on average to fulfill your order request and reship the items back to your approved and customer provided destination. What this means to you, the customer, is that after you ship your item(s) back to us, which typically takes 3-4 day for us to receive, a 7-17 day restocking/reordering/reprinting/packaging time, and an additional 3-4 days shipping time back to you, up to a month may have passed before you get your item(s) back to you.  Exchange times may be quicker depending on current production timeframes and order volume.

All exchanges must be made within (7) seven calendar days (that includes weekends) of receiving the item(s).  Luckless does not honor exchanges of products that have been worn, washed, or not exchanged within (7) seven calendar days of receiving the item(s).  You can not exchange or return items after (7) seven calendar days. We will not receive any items that are sent back to us that are (7) seven calendar days older than the date received via USPS or shipping provider tracking information.  Luckless will not refund your purchase after (7) seven calendar days of you receiving your product(s) unless prior approved by an authorized Luckless representative.

IF YOUR ORDER WAS APPROVED FOR A RETURN OR AN EXCHANGE; PLEASE SHIP YOUR ORDER BACK TO US TO THE FOLLOWING ADDRESS:

Luckless LLC.
Return Department
695 Wilma Street
Suite 121 
Longwood, FL 32750
United States of America

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What happens next if my order was approved for a return?
If your order was approved for a return by a Luckless representative, you will be entitled to 75% of your order value once we receive your order.  This includes a 25% restocking fee minus any applicable shipping fees, tariffs, customs, or additional shipping charges including shipping protection.
Example:  $100 worth of products and $20 shipping charge at time of purchase.  Total amount charged at time of purchase and collected by Luckless from the customer was $120.00.  If you are authorized a return, you will be credited $75 from the original value of your products.  Luckless retains 25% for restocking ($25.00), and retains the $20.00 shipping charge, as that was the cost to ship the original order to you. 


What happens if I return my order without obtaining a written return confirmation from a Luckless Representative?
If you send us back your order without and/or before obtaining a written return order confirmation email or letter from a Luckless representative, we will deem your returned order a 'forfeit', meaning that you do not want your items and you do not desire a refund.  This means that you will not be eligible for a refund of your order value including any and all additional protections, taxes, fees, charges, duties, customs, tariffs, and relating charges included in your original purchase.  If you send us back your original order and we have received written communication by you within (7) seven days of receipt of your original order, or prior to us receiving your returned item(s) or order(s), to our email sales@lucklessclothing.com, you may be eligible for a return; subject to a 25% restocking fee if all item(s) in your order(s) were returned in "Like-New" condition.  Please see the "Wrong Size/ Wrong Color/ Wrong Product" section for definition of "Like-New" condition.


What if I haven't received my order yet, so I want to contact my bank and request a chargeback.
You can certainly do this, but it is an unpleasant experience for everyone involved; you included.  If you have questions about your order timeframe, please reach out to us at sales@lucklessclothing.com.  We typically respond to all emails within 2 business days.  If you order a chargeback with your bank against your order, we will cease all production on your order and we will put your order on hold until the chargeback has been satisfied.  It is much easier and quicker for you and us to talk through the process of ensuring you receive your order than it is for us both to wait on a banks chargeback decision.  We strive to make each customers experience with Luckless a pleasant and enjoyable one, so we want to know if you are upset about something.  Please refrain from vulgar language.  That's never enjoyable for any individual or business to have to engage with.  Please reach out to us at sales@lucklessclothing.com and we will do our best to help remedy your concerns. 
Lastly, if you are seeking a refund and are completely unpleased with your experience with Luckless, us issuing a refund (if applicable) is much quicker for us to return a payment to you than your bank issuing a chargeback request to us.  It is always better for us to work amongst each other and try to find an applicable resolution than to involve the banking industry in returns/exchanges/shipping times/order issues.  

ALL REFUNDS AND/OR EXCHANGES MUST BE REQUESTED WITHIN 7 DAYS OF DELIVERY CONFIRMATION ON YOUR ORDER.  REQUESTS AFTER 7 DAYS FROM DELIVERY CONFIRMATION WILL BE AUTOMATICALLY DENIED.

Important Note:
Luckless LLC, doing business publicly as Luckless Outfitters, retains the right to deny a customer requested refund, return, or exchange if they believe that the customer is seeking any attempt to defraud Luckless by means of deception, fraudulent activities, ill-will, deceit, or other illegal activity(s), or at times legal activity(s), to negatively impact the normal operating practices of our business.