Refund policy
WE DO NOT ACCEPT RETURNS AND CANCELLATIONS AS OF 12/08/2022
Our return address:
c/o Returns
Luckless LLC.
2334 Brickell PL
Oviedo, FL 32765
United States of America
WE DO NOT ACCEPT RETURNS AND CANCELLATIONS AS OF 12/08/2022
If you received your package and it was damaged in transit, please email us at sales@lucklessclothing.com and we'll work on getting you replacement items as quickly as possible.Â
If you want to EXCHANGE your item(s) please email us at randi@lucklessclothing.com. Unfortunately orders cannot be cancelled once placed. All items are "made to order" and go into production ( sourcing, printing, typesetting etc) when the order is made.
If the package was sent to your provided destination after purchase, and the package was marked as delivered by the United States Postal Service, Luckless LLC. is not held responsible for the safety of your package. Once delivered, it is the responsibility of the purchaser (you) to receive the package in a reasonable time. Luckless LLC. is not liable for reimbursement of funds if the package is marked as delivered to your location, and the package is not present. If you wish to have special directions for delivery, they should be marked in the comment section during checkout. These special directions should be applicable to USPS shipping procedure and process. For example, if you require a signature to receive the package, please notate during checkout and Luckless LLC. will include that service with your order. If you ordered your product and that product was marked delivered by USPS, and upon retrieval, the product is not there, please contact your local USPS provider before contacting Luckless LLC. They may have your package in custody at the local USPS facility for pick-up.
If you ordered the wrong size(s), or the wrong color(s), you can return the item(s) to us for an exchange. In order to return the item(s), the item(s) must not be damaged in any way, shape, or form, or else we will not refund your money or exchange your product for another. The products must be in 'like-new' condition. WE DO NOT ACCEPT RETURNS AND CANCELLATIONS AS OF 12/08/2022
'Like-New' Condition:
This means that you can not tamper with the items, the items can not be stained, ripped, have any tags, stickers, or other embellishments removed off of the product(s). The item(s) you purchased must be in 'like-new' condition, unless otherwise noted upon receiving the items in damaged condition.
You can not trade one product for another product. It must be the same item/design you've ordered, but only in an available different size, or an available different color.
For example; You can not trade in a tee-shirt for a sweatshirt, but you may trade in a green tee-shirt with the letter "A" on it for a blue tee-shirt with the same letter "A" design. You may also for example, trade in a size medium for a size large, of the same product. You may not trade in an item of lesser cost for an item of higher cost.
After you ship your item(s) and we receive it/them, the shipping and fulfillment process starts all over. It takes between three to five days to fulfill your order request and ship to your destination. What this means to you, the customer, is that after you ship your item(s) back to us, which typically takes 3-4 days, a 3-5 day restocking and fulfillment/packaging time, and an additional 3-4 days shipping time back to you, up to an additional two weeks have passed before you get your item(s) back to you.
All exchanges must be made within thirty calendar (30) days of receiving the item(s). Luckless does not honor exchanges or of products that have been worn, washed, or not exchanged within (30) thirty days of receiving the item(s). You can not exchange or return items after (30) thirty business days. We will not receive any items that are sent back to us that are (30) days older than the date received via USPS tracking information. Luckless will not refund your purchase after (30) days of you receiving your product(s).
Intimate items are not returnable. Example: Swimwear, Underwear, Lingerie.
All returns are subject to a 25% re-stocking fee. WE DO NOT ACCEPT RETURNS AS OF 12/08/2022
